Privacy Policy

Introduction

Jane's Answering Service (“we,” “our,” or “us”) operates janesansweringservice.com and janesai.com. This Privacy Policy explains how we collect, use, and protect information we receive through our websites and our answering service operations.

We have been proudly serving Salinas, California since 1954 as a woman-owned business. Protecting the privacy of our clients, their customers, and our website visitors is a core part of how we operate.

Information we collect

We collect information in the following ways:

• Contact form submissions — When you submit a contact or inquiry form on our websites, we collect your name, email address, phone number, business name, and any other information you choose to provide.
• Call handling — As part of providing answering service operations for our clients, our operators may collect caller information including name, phone number, and message content on behalf of our clients.
• Website usage — We may collect standard web analytics data such as pages visited, time spent on site, and referring URLs. We do not use invasive tracking technologies.

How we use your information

Information collected through our websites is used solely to:

• Respond to your inquiry or consultation request
• Provide you with information about our services
• Contact you regarding your application or account
• Improve our website and service offerings

We do not sell, rent, or share your personal information with third parties for marketing purposes.

HIPAA compliance

For clients in the healthcare industry, Jane's Answering Service operates in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Our operators are trained in HIPAA-compliant call handling procedures, including:

• Minimum necessary information collection
• Secure message delivery for protected health information (PHI)
• Strict confidentiality protocols for all patient-related calls
• Documentation and record keeping as required

Healthcare clients requiring a Business Associate Agreement (BAA) should contact us directly.

Data security

We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmission. Contact form submissions are transmitted securely and stored only as long as necessary to respond to your inquiry.

Third party services

Our websites may use third-party services including Google Fonts for typography. These services may collect standard technical information such as IP address and browser type. We do not use third-party advertising networks or tracking pixels.

JanesAI uses Anthropic's Claude AI to power its answering service features. Information processed through JanesAI is subject to Anthropic's privacy practices in addition to our own. We do not store the content of AI-processed calls beyond what is necessary to deliver the service.

Your rights

You have the right to request access to, correction of, or deletion of personal information we hold about you. To make such a request, please contact us using the information below. We will respond within a reasonable timeframe.

Children's privacy

Our websites and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our websites after any changes constitutes acceptance of the updated policy.